How we are paid

Not all firms charge for their services in the same way. The payment options we offer are detailed in the Guide to our Services document.

Mortgage Advice

For mortgages we can be paid by commission, or a fee of usually £300 or a combination of both.

Paying by fee

You may pay us a fee for our services, whether or not you buy a financial product. If you purchase a financial product we may receive a payment from the product provider, commonly called ‘commission’. You can ask us to use commission to offset our fees, if this is available, or we will refund this commission to you. If we do offset and you subsequently cease to pay the premiums or cancel the investment, we may be obliged to refund some or all of any commission that has been paid to us. This is known as a ‘clawback’ and it can apply for up to four years, known as ‘the clawback period’. Where commission is recovered by clawback, we may charge you the amount we have lost. If we exercise this right, you agree to pay us the lost amount on demand. The maximum amount you have to repay will not exceed the total fee agreed within our separate ‘Service and payment agreement’.

Paying by commission

If you purchase a financial product we may receive a payment from the product provider, commonly called ‘commission’. Although you pay nothing up front, that does not mean our service is free. The commission we receive is your money, as it is paid to us by a product provider from product charges it makes to you. These charges reduce the amount left for investment. If you buy direct from the product provider, the product charges could be the same as when buying through an adviser, or they could be higher or lower. If no commission is payable and/or no product is bought, you will not pay us anything.

Paying by a combination of commission and fee

We may charge a fee in addition to any commission we receive from a product provider. Please also read the sections above ‘paying by commission’ and ‘paying by fee’ for more information.